SHIPPING AND DELIVERY
We are proud to offer iglobal shipping services that currently operate in over 180 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship the packages?
Packages are shipped from our factory warehouses in Europe, USA or China depending on where your delivery address is nearest will be shipped by ePacket or EMS, Packages shipped from our USA warehouse are shipped through USPS.
Do you ship worldwide?
Yes, we provide free shipping to 121 countries around the world. However, there are some locations we are unable to ship to due to strict customs . If you happen to be located in one of those countries we will show you what to do, just contact us for further information.
What if my package get stuck at customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location.
Location |
*Estimated Shipping Time United States |
*Estimated Shipping Time from Factory Warehouse (China) | >
United States |
4-9 Business days (If shipped from US Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Canada |
4-9 Business days (If shipped from US warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Europe |
4-9 Business days (If shipped from European Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Australia, New Zealand |
4-9 Business days (If shipped from Australian Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Mexico, Central America, South America, Argentina, Brazil |
15-28 Business days (Shipped from Factory Warehouse) |
|
*The above oesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Virtualbytes Webshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virtualbytes.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
No heavy quality, but does.
EXCELLENT
Collar come quickly, but defective. Worked only several lights. The Seller immediately issued a refund.
Parfait !!!
what a great product !! super lightning !! and most effectief !!
Thank You store money goods come back an honest seller
To Norway came in 3 weeks. Bright lights, 3 modes, 2 modes flash and 1 mode just lit. The adult Labrador ordered size, fits perfectly and there is stock cm 10. Thank You store) Recommend!)
Three Modes
Came quickly board selikona quality standards
Pretty large buckle but works well
Absolutely loooove!!
Goods come as the picture, matches the description in the dark is clearly visible
Collar great, now our beast will walk and at night.
Thanks
Everyone is happy. Thank you very much!
16 days to Ireland, well impressed and very happy with the collar. Accurately described by store and highly recommend seller, will be buying here again.
5 LEDs, bright Come for 1,5 weeks
All match the description. There Is A little smell factory, but think, erode over time
Small is still too big for our naakthondjes, straps are called very clearly in the dark
It’s really cute! There was a problem during delivery because it got lost but the friend was nice to send it again quickly. I recommend this product and this store!
Product arrived in great condition and everything is working!
Nice and solid collar but for my little dog too large, size m for a boomer ordered that not so big. I had a s need to order actually. Boomer is crossing shih-tzu and Lhasa Apso.
as described
Very comfortable for dog walking at night. Has three kinds of flashing. Everyone is happy. Recommend. Put the second collar just to see where the dog. Come quickly
Very quality nice!
Excellent product
size M is too big for a shitzhu
Grandiose.
works good, is the fourth that I bought
Very beautiful leaves thanks
Great