SHIPPING AND DELIVERY
We are proud to offer iglobal shipping services that currently operate in over 180 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship the packages?
Packages are shipped from our factory warehouses in Europe, USA or China depending on where your delivery address is nearest will be shipped by ePacket or EMS, Packages shipped from our USA warehouse are shipped through USPS.
Do you ship worldwide?
Yes, we provide free shipping to 121 countries around the world. However, there are some locations we are unable to ship to due to strict customs . If you happen to be located in one of those countries we will show you what to do, just contact us for further information.
What if my package get stuck at customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location.
| Location |
*Estimated Shipping Time United States |
*Estimated Shipping Time from Factory Warehouse (China) | >
| United States |
4-9 Business days (If shipped from US Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
| Canada |
4-9 Business days (If shipped from US warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
| Europe |
4-9 Business days (If shipped from European Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
| Australia, New Zealand |
4-9 Business days (If shipped from Australian Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
| Mexico, Central America, South America, Argentina, Brazil |
15-28 Business days (Shipped from Factory Warehouse) |
|
*The above oesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Virtualbytes Webshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virtualbytes.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ok
Beautiful
Very satisfied
Perfect, everything is as described, written exactly as ordered. Also got a gift - clicker! Thank you very much, recommended!
All the same, without errors.
Superb quality of sheet and recorded. Recommend
Adresnik cool, come quickly, store contact came out immediately, negative One star offensive gift not put at written + gift
Napis spіvpadaє іz zamovlennyam. IN podarunok set keychain for ключів dyakuyu!!!
The product and beautiful, but the whistle NN and arrived…!!
PERFECT TO SEE IF THE LOST
Excellent adresnik! Come fast tracked properly. All labels and wanted even clicker put as a gift. Perfect! Thank You very much :)
Excellent product, quality nice 100% Recommended.
Beautiful. Good quality. Good vendor. Will definately buy from this vendor again.
Everything is fine. Sent to the selected form. Name in the order. All well written. For Kuna took size S. Order came two weeks to Sakhalin. Thank You Very Much.
Everything is fine, happy dog! Thank you
love it
Beautiful. The text on the back look low quality but serve the purpose. Love it.
Thank You very much for such a quality product! Adresnik chic! Tatarstan was 21 day.
Super fast delivery. Clear, accurate label. Seller asked what language should be writing. Medal is not big. The York is ideal. Thanks for the article.
Cool thing! Thank you!
Excellent As described 100% recommended
Perfect
Very cool look, writing on the Russian without error! Recommend
Good product!
Amazing
Ok
I love it, continue orders and recomendandolo to foremost the world, is very good for the price you have, I have one ago one s 5months and D is after mount it daily and others has not rusty, neither has been ugly stall, no doubt will repeat a third time
Product as specified, with the data orders, fast shipping… satisfied with the purchase and store.