SHIPPING AND DELIVERY
We are proud to offer iglobal shipping services that currently operate in over 180 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship the packages?
Packages are shipped from our factory warehouses in Europe, USA or China depending on where your delivery address is nearest will be shipped by ePacket or EMS, Packages shipped from our USA warehouse are shipped through USPS.
Do you ship worldwide?
Yes, we provide free shipping to 121 countries around the world. However, there are some locations we are unable to ship to due to strict customs . If you happen to be located in one of those countries we will show you what to do, just contact us for further information.
What if my package get stuck at customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location.
| Location |
*Estimated Shipping Time United States |
*Estimated Shipping Time from Factory Warehouse (China) | >
| United States |
4-9 Business days (If shipped from US Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
| Canada |
4-9 Business days (If shipped from US warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
| Europe |
4-9 Business days (If shipped from European Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
| Australia, New Zealand |
4-9 Business days (If shipped from Australian Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
| Mexico, Central America, South America, Argentina, Brazil |
15-28 Business days (Shipped from Factory Warehouse) |
|
*The above oesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Virtualbytes Webshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virtualbytes.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hoy me llego , lo coloqué enseguida. Me gusta es buen precio y funciona muy bien. Tardo más en llegar. Pero valió la pena esperar
a llegado el producto!! en el embalaje un poco malo ya que a venido las caja toda abullada!! suerte que no se a roto!! por lo demás un producto genial
recibido en menos de 4 dias. Funciona perfectamente vendedor totalmente recomendable
+ Produces a lot of mist. + Capacity of 500 ml. + Easy to fill, clean, and add essential oil droplets. + Easy to control + Remote + Very nice RGB LED lighting
Товар пришёл вовремя, соответствует описанию. Продавца рекомендую.
Выглядит круто, работает чётко, удобен в использовании, но в таком размере и мощности навряд ли что то увлажняет, скорее как арома лампу использовать удобно и как ночник. Безопасен в использовании, при отсутствии воды сам выключается. Ещё раз повторюсь, поток воздуха небольшой, увлажняет только то что находится вокруг него самого.
доставили быстро в КЧР, посмотрим как будет работать. кстати, работает тихо
Todo perfecto aun no los he probado pero supongo que van bien con estos ya son 5 los que compro si tengo algún problema aviso gracias
Получила быстро,все работает,упакован хорошо,все целое!Спасибо большое!
Excellent store and excellent product definitely I recommend it
Thank you :)
++++
Very good diffuser. Works as expected. Remote control works too.
muy rapido el envio y producto perfecto,me encanta gracias vendedor
Top product mooi led licht veel vocht en geur
Nice difusor, works well e fast shipping
muy guapo. es bastante grande
as description good item I love it
super feliz, me encantó. recomiendo. el producto llegó muy bien, sin ninguna novedad. funcionó muy bien. y el envío fue rápido. gracias. :)
Wonderful and thank you
muy buen producto y los tiempos de entrega a Colombia excelentes
Delivery 4 days by courier to the apartment. humidifier works fine. all as in the description. a bit noisy. but does not interfere with sleep
EVERYTHING perfect, good value for money. recommended.
The package arrived damaged a poco But the figment This intact, quick delivery time. Recommend the shop. Thanks Just wanted to pay attention to this
Wonderful, it works perfect. recommend this store
J'adore! Easily saving us eu 50 over the same product. It is like the picture, can be slightly smaller, it actually m'arrangeait. Super hot works, full colors in adjust intensity. Good steam etc top! Highly recommend!
Perfect are nicely and had ONE and acbo of nab Others two ONE To and one To a friend
Fast shipping. Good.
Very long delivery, not all write that after 6 days. good humidifier even as a nightlight that changes color or choose the color the remote is convenient. lovely design.
Super, super, super. fast delivery quality is high. very satisfied. thank you so much. good business. with respect igor.
Cover part of the product damaged during shipping. store told me that he would. related a dealer. thank you.
Great product!!!
Shipping fast) a couple would like more
Diffuser liked meets all the declared features. delivered by courier to the address. thank you!!! I recommend!
Item look goods.but a little big..should have purchased the 300ml..anyway many thanks store.
The diffuser is not very much space moisturizes but for a small room. used in children 12 sq. m. beautiful light as a night light is good) humidifier ordered from Russia. brought home 8 days! everything is good, but on the cover was a crack. contact the store, replied that will send a new cover but from China sent the track. track tracked Shipping 3 weeks. cap came a whole, well packed. Thank you very much! very attentive and sociable! I recommend!
The diffuser is very beautiful and elegant cosmetically and works very well. attractively my room perfumes and has unparalleled. 5 star
Free fast .... working time .... tested for 2 hours below .... store recommended!!!
fast delivery and exactly as written in the Description. Very happy with the diffuser
Came 5 days. everything works. I took 1370р уложитесь not great soars fine. but for a large room is small. as a beautiful, You can adjust the lighting. looks good. the kids liked it, open the cover and play with steam)
This diffuser is very nice. It holds a large amount of water that lasts over one day of continuous operation. This model has a large fan companeried to the 300ml model. So this model is louder for sure, but not enough that it will keep you awake. The remote is handy but the beeping sounds it makes get annoying. The item is well built and does not feel cheap and it's still small enough to take when you travel. The colours are bright and would be a good night light. Shipping was fast with Epacket to western Canada. I would by this product again.
Shipping to Moscow 3 days by courier to the house. everything works. for a small room-ok for a large is very weak
Good quality small size but perfect product and store
Happy moment the store Good, because the first one i ordered was broken a month and paying freight sent me another, worth Is that Is bigest that the first i ordered, good deal with the seller, has Been fast shipping in 15/day has come, recommended EVERYTHING because the seller responds.