Payment, Shipping & Delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do we ship our packages?

Packages from our warehouse in China will be shipped by ePacket or EMS Packages around the world depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. When you choose your shipping destination make sure you try to ship from your Country.
This will save shipping time. These are our estimates:

Location *Estimated Shipping Time US-CA-EU-AU *Estimated Shipping Time from Factory Warehouse (China)
United States 4-9 Business days (If shipped from US Warehouse) 10-18 Business days (If shipped from Chinese Factory Warehouse)
Canada 5-9 Business days (If shipped from US warehouse) 12-18 Business days (If shipped from Chinese Factory Warehouse)
Europe 4-7 Business days (If shipped from  European Warehouse) 12-18 Business days (If shipped from Chinese Factory Warehouse)
Asia, Australia, New Zealand 4-7 Business days (If shipped from Australian Warehouse) 12-18 Business days (If shipped from Chinese Factory Warehouse)
Mexico, Central America, South America, Argentina, Brazil 12-20 Business days (Shipped from Chinese Warehouse)  14-24 Business days (Shipped from Chinese Warehouse)

*Doesn’t include our 1-2 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 1-2 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Sandy Brown
Customer Service Manager
Virtualbytes Shop

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