SHIPPING AND DELIVERY

We are proud to offer iglobal shipping services that currently operate in over 180 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship the packages?
Packages are shipped from our factory warehouses in Europe, USA or China depending on where your delivery address is nearest will be shipped by ePacket or EMS, Packages shipped from our USA warehouse are shipped through USPS.
Do you ship worldwide?
Yes, we provide free shipping to 121 countries around the world. However, there are some locations we are unable to ship to due to strict customs . If you happen to be located in one of those countries we will show you what to do, just contact us for further information.
What if my package get stuck at customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location.
Location |
*Estimated Shipping Time United States |
*Estimated Shipping Time from Factory Warehouse (China) | >
United States |
4-9 Business days (If shipped from US Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Canada |
4-9 Business days (If shipped from US warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Europe |
4-9 Business days (If shipped from European Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Australia, New Zealand |
4-9 Business days (If shipped from Australian Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Mexico, Central America, South America, Argentina, Brazil |
15-28 Business days (Shipped from Factory Warehouse) |
|
*The above oesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Virtualbytes Webshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virtualbytes.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ótimo
19 сентября заказал,получил 7 ноября ХМАО. Упакована стандартно,доставлено без повреждения.Размер шляпы подошёл отлично,сетка москитная нормальная.Рекомендую этот товар заказывать именно у этого продавца 5*****.
thanks
Everything is ok. Thank you!
Ooooochen shipping to Moscow. Several times to prolong the period of protection. An interesting thing, light, useful. If such a long shipping…
Super long 3 month waiting
super!!!
Going for a long time.
Very happy shopping. Just like in the description. Delivery fast
Standards, but поиехал market on 7 km in Одессе, there are 0.8 $
Great
Fly Screens good, but one star removed because of the fabric of the hats, head sweat profusely.
Cool hats. Mesh is shallow, that is absolutely not annoying, perfectly clear through it. The hat is thin, not thick.
Otimo produto
Went about 3x months before Moscow, for money just fine. Recommend.
Top of material not transmissive air
Go fishing. It is the.
Measured just and all. OK. Your money, thought Bude worse. Size mesh krupnovat, think mosquitoes can penetrate.
Order 23.07., received 30.09. In Komsomolsk on Amur. Like in the description, and in fact check the next summer.
Cool hat! Fishing mosquito WBCs will!!
All ok! Recommend!
OK
All OK? Recommend
Going for a long time
Excellent hat, worth the money! Long Service
Horror waiting for 80 days
Very good quality. Really long rides and monitored
Very very long service, happy, that had to fly to bring))))) Quality Value
Good.Thank you.
All OK
Parcel reached Petrozavodsk for 55 days after my order. Product description. Parcel not monitored by Russia.
Goods received. The upper part is not breathable, the head is sweating.
Was almost 2 months
o.k.
Ok
Thank you!
The Package was waiting for more than three months. And like items.
Goods arrived, and money back very quickly
As normal, but very long service-2 months
ok
Waiting 2 month.
Good product. Delivery unsatisfactory though
Excellent
wire part came a little damaged, but easily recovered
Very good mosquito net. Thank You!
Cool hat even picking mushrooms to aphids are not slipped
Shipping almost 2 months, the rest of the Rules
Good thing, but Soviet higher quality, price is appropriate
A good quality, but there was a long, almost 2 months
All good!!!