SHIPPING AND DELIVERY

We are proud to offer iglobal shipping services that currently operate in over 180 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship the packages?
Packages are shipped from our factory warehouses in Europe, USA or China depending on where your delivery address is nearest will be shipped by ePacket or EMS, Packages shipped from our USA warehouse are shipped through USPS.
Do you ship worldwide?
Yes, we provide free shipping to 121 countries around the world. However, there are some locations we are unable to ship to due to strict customs . If you happen to be located in one of those countries we will show you what to do, just contact us for further information.
What if my package get stuck at customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location.
Location |
*Estimated Shipping Time United States |
*Estimated Shipping Time from Factory Warehouse (China) | >
United States |
4-9 Business days (If shipped from US Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Canada |
4-9 Business days (If shipped from US warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Europe |
4-9 Business days (If shipped from European Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Australia, New Zealand |
4-9 Business days (If shipped from Australian Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Mexico, Central America, South America, Argentina, Brazil |
15-28 Business days (Shipped from Factory Warehouse) |
|
*The above oesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Virtualbytes Webshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virtualbytes.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A great deal with name plate engraved
Very good quality. Happy with your purchase. The Order was sent and pretty quickly. Will buy more from this store
Great collar, super quality. Size perfect fit.
Super again
Excellent quality. Fast shipping
received with 2 gifts !! thanks a lot good quality collar !
All is super high quality! Ordered the inscription exactly done! For cat collar a little rude-dog is fine!
Good collar Thank you
Quality perfect!!
Schlo just over a month. The quality is good. Bell as a gift.
This collar is the cutest thing ever. The store was amazing, got the spelling correct. The shipping was fast too!
Good quality. Fast shipping. Accurate fulfillment
Nice dog collar, store did sign. Thank You
Good quality
Krásný obojek and velmi rychlé dodání. Power deluji
Excellent!!!!! I came long before the agreement. The name and number of telephone are perfect. The material is very quality nice. Identical to the photo. Many thanks! Recommended 100%!!!!
Good store, both in the product description, most happy dog, not depart from the mirror.
All as the picture, thank you very much, name and phone made as I requested! very happy! super quality!
Looks good
A little big. Not leather, but looks beautiful. Phone number engraved exactly. Order more from this store the size smaller.
The package was lost at my country post office and I didn't receive it, but I know the store and I already order this product before so I know in advance it was send it correctly and in the excellent quality they manage. I will make this order again even if I didn't received this time. (not a stores fault)
Do not get the color requested, But serve my mascot
Foremost nicely. Recommend store, attentive and PROFESSIONAL. Product QUALITY
Ok
Ok
The second time, it's to Murmansk for 20 days. Very barley collar worn very well.
Perfect!!!
Excellent product, second time you buy by your variety quality.
Love!!!
very nice
Collar is good, for Russell approached, the store the nickname of Russian and phone. Thank You!!!
love it good quality
the collar come same as picture & the bonus there's a little bell, the store communicative, thank's seller, thank's aliexpress :)
very pretty, our dog is happy
Very good item especially saw the fare very funny my purchase.