SHIPPING AND DELIVERY
We are proud to offer iglobal shipping services that currently operate in over 180 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship the packages?
Packages are shipped from our factory warehouses in Europe, USA or China depending on where your delivery address is nearest will be shipped by ePacket or EMS, Packages shipped from our USA warehouse are shipped through USPS.
Do you ship worldwide?
Yes, we provide free shipping to 121 countries around the world. However, there are some locations we are unable to ship to due to strict customs . If you happen to be located in one of those countries we will show you what to do, just contact us for further information.
What if my package get stuck at customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location.
Location |
*Estimated Shipping Time United States |
*Estimated Shipping Time from Factory Warehouse (China) | >
United States |
4-9 Business days (If shipped from US Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Canada |
4-9 Business days (If shipped from US warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Europe |
4-9 Business days (If shipped from European Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Australia, New Zealand |
4-9 Business days (If shipped from Australian Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Mexico, Central America, South America, Argentina, Brazil |
15-28 Business days (Shipped from Factory Warehouse) |
|
*The above oesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Virtualbytes Webshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virtualbytes.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality and looks like shown in the picture
Wonderful collar faux material, smacks of plastic. Packed in good box and top in package-pupyrku and film. Thank you very much)
Cool dog collar. Fast shipping
Super Quality, looks elegant, recommended)
All super
Just what I expected. Exceeded my expectations ordered the size M, I am very happy. Greetings from Peruvian.
IT WAS JUST AS SEEN IN THE PIC I ABSOLUTELY LOVE IT N IT LOOKS GREAT ON MY DOG ESPECIALLY WITH HIS MUZZLE
Collar cool, reviews, though expected that it softer, it really is hard enough
Super fast delivery! About 8 days but Very beautifully packaged, firm and representative. Nice and smooth band fits .... Prefect! Very happy about it..
Great product for the money
Nice dog collar, quality excellent, took the Stafford, sat perfectly. Thanks to the store.
Super, though zapinam for last keyhole, because my dog has 44 cm circuit. Wish that there is no such ca 38-45.
Very much. Excellent quality. We have a dog collar spiked, so dogs us all legs have them утыкал. And this beautiful and traumatic)
This collar is of excellent quality! Leather is soft and flexible as is the black one, too. I bought a copper name tag with a skull on it and it looks great on the collar. My dog looks like the rough and tough little guy that he is! The brown and black collar came in a sturdy little box that I can store them in to keep them in good condition.
Very satisfied, bought for a Yorkshire, the necklace is a furry too big but it is super nice and well presented, c'était for a gift, the person was ravie, packaging OK
Very fast shipping/delivery. High quality. Accurate description.
Well worth the money would recommend it going to order it in black
Perfect foremost as indicates the store
ty
Good quality but too big for my pointer
Product is great!!!
Very good necklace but it is smaller than the picture. A part that nickel thanks
Collar the appearance is made with high quality, color brown, but with dark red hue. Take size M, the German pinscher (7 months) fastened on the small quantity, sits quite loose, just cut and perfectly. Moskvu reached for 11 days. Thank you!
The Order was shipped 6.08.18, and came to the place of issue already 16.08.18. Just 10 days, it's something unreal! Ordered collar Brown size S, it's exactly as ordered, great size, the same to the grid in 100%. Quality collar amazing, genuine leather, soft, comfortable for dogs. rivet carefully made, buckle and ring reliable. Price for this collar very democratic. Looks on dog gorgeous! Respect for a quality product and very fast shipping!
All it Thank you ahead of time, i was wrong size large us well it is lost
GOOD PRODUCT SUPER FAST SHIPPING (LESS THAN 10 DAYS) SELLER A RECOMMEND
Lovely dog collar fast delivery.
Very happy with my purchase! Item exactly as described! Large was good size for my long haired German shepherd. Would recommend store
super!!! we худшего 2.5 times more expensive.
approx. ретривера labrador for used to take, very large male but because отверсте latest only fit. прссованая leather.
quality is good
Beautifull Collar!! We are very very happy with it! The leather is amazing, and it was super fast! Only one week to The Netherlands. Will buy more from this shop, love the product!
Beautiful collar. Looks great on my American Staffy.
Beautiful dog collar, excellent quality. Very fast shipment and delivery, 1 week from China to the Netherlands. I recommend this webstore and the store very much.
На бультерьера (стандарт) размер М очень мал, в целом довольно надежный ошейник