SHIPPING AND DELIVERY
We are proud to offer iglobal shipping services that currently operate in over 180 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship the packages?
Packages are shipped from our factory warehouses in Europe, USA or China depending on where your delivery address is nearest will be shipped by ePacket or EMS, Packages shipped from our USA warehouse are shipped through USPS.
Do you ship worldwide?
Yes, we provide free shipping to 121 countries around the world. However, there are some locations we are unable to ship to due to strict customs . If you happen to be located in one of those countries we will show you what to do, just contact us for further information.
What if my package get stuck at customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location.
Location |
*Estimated Shipping Time United States |
*Estimated Shipping Time from Factory Warehouse (China) | >
United States |
4-9 Business days (If shipped from US Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Canada |
4-9 Business days (If shipped from US warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Europe |
4-9 Business days (If shipped from European Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Australia, New Zealand |
4-9 Business days (If shipped from Australian Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Mexico, Central America, South America, Argentina, Brazil |
15-28 Business days (Shipped from Factory Warehouse) |
|
*The above oesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Virtualbytes Webshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virtualbytes.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Collar is very high quality. With reflective threads. The store made engraving letters, as requested. The dog 10 kg about ordered size S. Fit very well. Ordered 17, parcel arrived 30. Order and recommend product and seller
Trés cute necklace, comply with my expectations
Great collar! Label did, as requested. Lock good. Same size table (the Akita-inu ordered), yet it is possible to grow). As a gift sent a bell. Received in week 3…
Ok
Super!!
I ordered blue and I received a black one
Thanks, all very good!
Good furniture product fast delivery is adjusted to the images and description quality nice recommend store by cent
No contact with the phone number нагровирован efficiently. It quickly. Bought a second time with him. From the first dogs rose
Superb quality! Many thanks!
Perfect!!!
Very quality nice!
unfortunately al little bit to smal wil order en new one
Very beautiful collar! Thread more reflective) engraving pretty accurate. Buckle good, reliable) We have this price will not buy. Will be ordering more. The Labrador took L. Perfect fit. Thank You Very Much!
Great collar! Seller recommend)
After that he first not arrived and still times was sent out I got him inside. And like fine!
Description is quite compliant description I'm trés satisfied
Foremost nicely. Recommend
Is ta great, is very nice
It’s very good, so beautiful!! I really recommend this store! Amazing product.
I love
Good quality, weighs too. It good looking. Recommend
The second time collar!!! Good!!! Recommend!!!!
All perfect!
Very good readable text. Lights up like crazy when passing a lamp...
Collar is good, beautiful, wrote as requested. Arrived very quickly.
By far, the happiest purchase I ever made. Good quality, inscription very well done and reflective as stated. I only wish shipping didn't take so long but it could be the effect of the weather here. I'll definitely buy more in other colours.
Well a little lock for us heavy
perfect!
Beautiful
Collar wonderful-bright, with reflective stripes. Engraving made exactly. Size S perfectly fit Doggie weighing 3,5 kg, stock lines was centimeters 5-6. Send fast. Shipping in Voronezh-17 days. Thank you so much!