SHIPPING AND DELIVERY

We are proud to offer iglobal shipping services that currently operate in over 180 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship the packages?
Packages are shipped from our factory warehouses in Europe, USA or China depending on where your delivery address is nearest will be shipped by ePacket or EMS, Packages shipped from our USA warehouse are shipped through USPS.
Do you ship worldwide?
Yes, we provide free shipping to 121 countries around the world. However, there are some locations we are unable to ship to due to strict customs . If you happen to be located in one of those countries we will show you what to do, just contact us for further information.
What if my package get stuck at customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location.
Location |
*Estimated Shipping Time United States |
*Estimated Shipping Time from Factory Warehouse (China) | >
United States |
4-9 Business days (If shipped from US Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Canada |
4-9 Business days (If shipped from US warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Europe |
4-9 Business days (If shipped from European Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Australia, New Zealand |
4-9 Business days (If shipped from Australian Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Mexico, Central America, South America, Argentina, Brazil |
15-28 Business days (Shipped from Factory Warehouse) |
|
*The above oesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Virtualbytes Webshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virtualbytes.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
was good fast ship
Nice dog collar
Very satisfied with the goods. Fast shipping. Did not communicate with. Cool collar, three modes in it, shine bright.
Fast delivery, good quality, but size S on York too large, it is for dogs.
Все круто, светит ярко, но я написала в личном смс разные цвета, а он прислал 10 ошейников одного цвета)) ну ладно теперь гуляем командой) все зеленые))) до этого много заказывала но все плох светили, этот огонь)
Отличный ошейник )!
Все хорошо! Сначала не разобралась, первый раз работал не постоянно - выключался. Сейчас работает без перебоев! Размер S велик на цвергпинчера. Но не беда ! Спасибо большое!
great product and fast delivery
Excellent quality, although our terrier s size is great, but the decor is excellent and shining bright. thank you so much
Perfect
It's okay. The delivery was fast.
Battery in the collar have, all work, three modes. Flashes slowly, flashes and just lit. Done carefully. Thing! Dogs do not get lost in the dark! Thank you! The track is not monitored.
delivery in 20 days, works okey...
The cat is great
Nice pet collar. working pefectly. Seller sent it very quick and it takes just 20 days in getting the parcel. Thank you very much.
Wonderful article, advise
Perfect :)
Very good furniture product
Posting a half months. IN Canada delivered New Поштой. Ordered two different color, come to order. Size description, take S. the quality is good. To activate the battery pull tab transparent film that sticks out of box button. Seller recommend.
Amazingly fast delivery. Out done other orders from other suppliers by weeks. Just as advertised. Well lit up. can see the dog even in a dark forest.
Thank you Seller for the quality product and service! Delivered in Almaty very fast - in 16 days.
Thank you! Collars are good, powerful shotgun. S, the Chihuahua 2700, neck-27 cm slightly big, converted. Light bright 3 modes of light. Track to track the goods arrived in 20 days
perfect. ordered for second time after a year
Perfect!
Shipping 4 weeks, it's safe, quality is good. Recommend and goods, and store
The Parcel arrived ahead времери. All good, neat seams, shine bright. Only a little too big on York 3 kg (S), but do we work something out))). Recommend
Took the toy is great (
Super Thank you, as described, bright, size m the taxi is the most
Parcel arrived quickly. Collar size s took to breed the terrier. Size fits perfectly. There Are 3 modes of flashing tape. Recommend this store.
It works, fastened tugovato. Bright lights.
delivery of the month! this заказываем store has 4 times! satisfied quality! recommend and seller!!!