SHIPPING AND DELIVERY
We are proud to offer iglobal shipping services that currently operate in over 180 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship the packages?
Packages are shipped from our factory warehouses in Europe, USA or China depending on where your delivery address is nearest will be shipped by ePacket or EMS, Packages shipped from our USA warehouse are shipped through USPS.
Do you ship worldwide?
Yes, we provide free shipping to 121 countries around the world. However, there are some locations we are unable to ship to due to strict customs . If you happen to be located in one of those countries we will show you what to do, just contact us for further information.
What if my package get stuck at customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location.
Location |
*Estimated Shipping Time United States |
*Estimated Shipping Time from Factory Warehouse (China) | >
United States |
4-9 Business days (If shipped from US Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Canada |
4-9 Business days (If shipped from US warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Europe |
4-9 Business days (If shipped from European Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Australia, New Zealand |
4-9 Business days (If shipped from Australian Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
Mexico, Central America, South America, Argentina, Brazil |
15-28 Business days (Shipped from Factory Warehouse) |
|
*The above oesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Virtualbytes Webshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virtualbytes.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect
Great
Very nice
Very pretty but engraving evil centered and color no top.
Everything is perfect! Thanks!!!
Great product, all matches the description, super quality, super fast delivery, store umnichka. Special thanks for engraving on Russian language (all clear letters, or a single mistake). RECOMMEND. THANK YOU!!!
Perfect! The same as the description and the recorded requested.
Fantastic
Foremost perfect!! Medals QUALITY recorded correctly attentive and friendly
Las paw prints are more small than imagined, but even well are well and are very nice and with the recorded perfect in all. Very happy with the purchase.
Very nice ingraving very good store!
Perfect!
My wait is finally over. Super gorgeous and good quality love it. Will be ordering alot more in the future. Totally recommend
Received and tags is great thanks
Perfect, very fast shipping
Cool thing for cat, all engraving is made on request. AT present a handful of rings and bell the cat first puzzled, but used. And the price is more than 2 times lower than the store. It was sent at lightning speed.
It's a week after 3 moskvu) sociable) enjoyed) to give a gift like round "Bell"
Super recommended! I love the product
really good quality and quick delivery
looks good
Nice too! Just like the sognavo! I like troppissimo!!!!!
satisfied with product quality. store responsif. fast shipping & good packing. recommended seller.
all super, store super, gift is, very satisfied. +
super like the photo, engraving as requested, званочик карабинчик and gift. all is very good, order more'll.
fast arrived super beautiful piece. very agradecida & content and selling.
verrrrrry tiny but cute
good quality
as we all написали asked.