SHIPPING AND DELIVERY
We are proud to offer iglobal shipping services that currently operate in over 180 countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship the packages?
Packages are shipped from our factory warehouses in Europe, USA or China depending on where your delivery address is nearest will be shipped by ePacket or EMS, Packages shipped from our USA warehouse are shipped through USPS.
Do you ship worldwide?
Yes, we provide free shipping to 121 countries around the world. However, there are some locations we are unable to ship to due to strict customs . If you happen to be located in one of those countries we will show you what to do, just contact us for further information.
What if my package get stuck at customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location.
| Location |
*Estimated Shipping Time United States |
*Estimated Shipping Time from Factory Warehouse (China) | >
| United States |
4-9 Business days (If shipped from US Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
| Canada |
4-9 Business days (If shipped from US warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
| Europe |
4-9 Business days (If shipped from European Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
| Australia, New Zealand |
4-9 Business days (If shipped from Australian Warehouse) |
12-21 Business days (If shipped from Factory Warehouse) |
| Mexico, Central America, South America, Argentina, Brazil |
15-28 Business days (Shipped from Factory Warehouse) |
|
*The above oesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Virtualbytes Webshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virtualbytes.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice decoration for the room, fast delivery and I recommend store.
perfect and fast good work figment i will come buy 4 More no ago Noise By not upset and light lamp NIGHT
very Good! faltó To america But connector is ok. thanks!
humidifier челябинска to come in 12 days, box помята was slightly, невредим and цел humidifier itself and. very lovely appearance and design. works fine, essential oil попробывал have add smell the whole room five to perform увлажнению features on the air and your oh. to store.
Wonderful, perfect, nice. Quickly delivered.
The package is not safety and was damaged. But the product is perfect.
packaging need things carefully!!! заказывала for colors. назначением with handle whether see! all sort of working!
cool humidifier, stylish and нешумный. roomy pretty bowl. light, taste) courier brought to door. thank you store! all recommend!
good diffuser. no noisy works for me, used to the compressor and led aquarium спим we t to noise. light is not bright, but nice. compact, need more.
delivery делала order from russia very fast пришёл within 12 days. humidifier photo black actually dark wood under, i liked it is more. humidifier very cool! removable upper, which is гигиеничности plus in terms of huge, with what, wash bowl can completely. sprinkler head under good pair supply. can be installed on time plus timer 1,3, 6 hours. recommend!
i work office in this very dry air ждала i buy your most! разочаровал store, mega, straight привёз office courier. of course i бросила распаковывать кинулась case and all your miracle. fully instruction in english, all is simple and straightforward. very long working offline. to choose, 1 hour, 3 and 6. a pair of drops of essential oil, added a diffuser, причиняй unobtrusive give room a flavor. moisturizing good, it feels office for перемещаешься when on contrast, and then into заходишь business office where it is worth miracle. have multiple modes backlight, i love dark green. classy looking attention without around and can not be sure of the instrument. uniquely recommend to buy!
fast shipping works well. сппсибо store.
me to шла with humidifier air parcel 13 payment, vladivostok through. причём, to my владивостока from city (москву) = 3. parcel has come in mint condition. true when unpacking found помята box is slightly in two places, whole content but left. humidifier itself находился boxed (no damage), in soft bag measuring cup, power supply and instructions in english. it have грамматические error, but it is not fundamentally. though manufacturer revise it would cost. dark color humidifier, in my opinion, looks great on all surfaces, especially on the light. has plastic odor, but certain few days выветрится it. satisfied as long as purchasing. humidifier дополню-tested by about feedback.
arrived, включила, while working. light beautiful.
10 days express shipping come. simple packing box, помялась which greatly, diffuser itself but in order. quieter working computer. instruction in english. satisfied!